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If your tree does not survive, simply return your purchase to our store along with the proof of purchase and receive a credit of an equivalent value.

The MYKE^® TREE AND SHRUB WARRANTY (hereinafter referred to as "MYKE^® WARRANTY") is aimed at indemnifying the customers against the loss of a tree or shrub in the event of the death of such tree or shrub, subject to the terms and conditions set forth therein. In order to get the MYKE^® WARRANTY to apply, the customer must have used the MYKE^® TREE AND SHRUB product and havefollowed the recommendations indicated in the MYKE^® PLANTING GUIDE. For the purpose of the MYKE^® WARRANTY, the term "client" shall mean individual, excluding employees and agents acting for the municipalities and cities.

The tree or shrub must have been planted in accordance with the planting instructions described in the MYKE^® PLANTING GUIDE and in accordance with proper generally recognizedhorticultural usage. Notably, but not exhaustively, the customer must have respected growth requirements for trees and shrubs such as drainage, winter protection and adequate watering and must have respected the particularities of the climate zone where the tree or shrub was planted.

In order for the MYKE^® WARRANTY to apply, the customer shall remit to the merchant the dead tree or shrub. The customer shall also provide the original proof of purchase of the tree or shrub as well as the MYKE^® TREE AND SHRUB product. Both purchased items must appear on the same sales slip or receipt.

The indemnity provided for herein is not cashable and is limited, at merchant's discretion, to:(1) replacement of the tree or shrub with same type of tree or shrub, one time only; or (2) a credit applicable on an equivalent purchase, for an amount equal to the price of the tree or shrub (excluding any other costs), up to a maximum amount of two hundred dollars ($200) per tree or shrub.

MYKE^® WARRANTY only applies to trees or shrubs covered by the merchant's regular warranty, all subjected to the exclusions set forth in this MYKE^® WARRANTY program.

MYKE^® WARRANTY is not replacing merchant's regular warranty which shall apply exclusively during the first year following the purchase of the tree or shrub. Upon expiration of merchant's regular warranty, MYKE^® WARRANTY will start to apply and will be in force for a period of four (4) years, but the MYKE^® WARRANTY will expire at the latest on the fifth (5^th) anniversary of the purchase of the tree or shrub. The merchant is responsible for the application of this warranty.

This warranty does not apply to annuals, bulbs, perennials, bare-root trees, aquatic and tropical plants, azaleas, blueberry trees and rhododendrons. Moreover, the merchant reserves the right to not include other trees or shrubs species they consider too difficult to be covered by the warranty. This warranty does not apply if the death of the tree or shrub is attributable to an incurable disease.

This warranty does not apply to damages caused by natural disasters or extreme weather conditions.

This warranty does not apply when damages to the tree or shrub were caused by the act of a person, animal or insects, or by wrongdoing, vandalism, negligence or otherwise.